Quick answer: How you request a refund depends on where you paid.
- Apple App Store or Google Play: Zoosk can't refund these purchases. Request a refund from Apple or Google directly, using the steps below.
- Zoosk website: see What is Zoosk's refund policy?
- A refund request doesn't cancel your subscription. Deleting the app or your account doesn't cancel it either.
If you paid through the Apple App Store
Apple handles all refunds for App Store purchases, and Zoosk can't issue them. To request a refund from Apple:
- Go to reportaproblem.apple.com and sign in with the Apple Account you paid with.
- Tap or click I'd like to, then choose Request a refund.
- Choose the reason you want a refund, then choose Next.
- Choose your Zoosk subscription, then choose Submit.
Apple decides whether to refund the purchase and usually updates you within one to two days. Apple's guide: Request a refund for apps or content that you bought from Apple.
If you paid through Google Play
Google handles refunds for Google Play purchases. To request a refund from Google:
- Go to play.google.com and sign in with the Google account you paid with.
- Click your profile picture at the top right.
- Click Payments & subscriptions, then Budget & order history.
- Find your Zoosk subscription and click Report a problem.
- Choose the option that fits, say that you'd like a refund, then click Submit.
Google decides whether to refund the purchase. Google's guide: Request a refund on Google Play.
If you paid on the Zoosk website
See What is Zoosk's refund policy?
To stop future charges
Requesting a refund doesn't cancel your subscription. To stop it from renewing:
- iPhone or iPad: open Settings, tap your name (your Apple Account) at the top of the list, tap Subscriptions, tap your Zoosk subscription, then tap Cancel.
- Android: open the Google Play app, tap your profile picture, tap Payments & subscriptions, then Subscriptions, choose Zoosk, then tap Cancel subscription.
- Website: see How do I cancel my subscription?