Why was my subscription automatically renewed?

Subscriptions renew automatically by default to help ensure uninterrupted access to Premium features and communication with your matches.

When you purchase a subscription, the automatic renewal terms are disclosed during the purchase process and are also outlined in our Terms of Service.

Unless automatic renewal is turned off before the renewal date, your subscription will automatically renew for the applicable renewal term and the associated charge will be processed using your selected payment method.

How do I stop future renewals?

If you do not wish to continue your subscription, you can turn off automatic renewal at any time before your next billing date.

The steps depend on where you originally purchased your subscription.

Web

If you subscribed on the Zoosk website, turn off automatic renewal in Account Settings > Subscription > Manage Subscription. See How do I cancel my subscription? for full steps.

iOS

If you subscribed through the Apple App Store, automatic renewal must be turned off in your Apple account settings. See How do I manage my iOS subscription?

Android

If you subscribed through the Google Play Store, automatic renewal must be turned off in your Google Play account. See How do I manage my Android subscription?

Need help?

If you have questions about your subscription or need assistance managing your renewal settings, please contact Customer Support.