Quick answer: Cancel where you bought it — on Zoosk, Apple, or Google. You don't need the app installed to cancel. Canceling stops future renewals but does not refund the current term.
- Web: Account Settings > Subscription > Manage Subscription > Cancel Subscription
- iOS: cancel in your Apple account settings, not on Zoosk
- Android: cancel in your Google Play account
- Premium access continues until your current billing period ends
- All Zoosk purchases are final and non-refundable, including automatic renewals.
- Account blocked? See What happens to my subscription if my account is blocked.
The steps to cancel your subscription depend on where you originally purchased it.
Web
- Go to My Profile > Account Settings > Subscription > Manage Subscription.
- Select Manage Subscription again.
- Select your active subscription.
- Select Cancel Subscription.
- Choose a reason for cancellation.
- Select Confirm Cancelation.
Once your cancellation is complete, you will:
- See a cancellation confirmation message on screen.
- Receive a confirmation email.
- Continue to have access to Premium features until the end of your current billing period.
- Be downgraded to Basic access when your subscription expires.
iOS
Subscriptions purchased through the App Store are billed by Apple and must be managed in your Apple account settings. For step-by-step instructions, see How do I manage my iOS subscription?.
Android
Subscriptions purchased through Google Play are billed by Google and must be managed in your Google Play account. For step-by-step instructions, see How do I manage my Android subscription?.
Important
Canceling your subscription turns off future automatic renewals. It does not end your current subscription early or generate a refund — all Zoosk purchases are final and non-refundable, including automatic renewals.
You do not need the app installed to cancel via Apple or Google Play.
For more information, see What is Zoosk's refund policy?
Account blocked?
If your account is blocked and you purchased via the website (paid via credit card or PayPal), you do not need to cancel through these steps — see What happens to my subscription if my account is blocked. If you purchased via iOS or Android, please follow the cancelation steps mentioned above.
For additional information about cancelation deadlines and subscription terms, please refer to our Terms and Conditions.