Quick answer: If you bought Zoosk+ in the Zoosk app and it isn't showing on your account, use Restore Purchase.
- Go to My Profile > Account Settings > Subscription > Restore Purchase.
- Make sure you're signed in to the same Apple ID or Google account you used to buy.
- Paid, but photos are still blurry, you're still seeing upgrade prompts, or you can't use Zoosk+ features? Go to My Profile > Account Settings > Subscription > Restore Purchase.
If you bought Zoosk+ in the Zoosk app on iPhone or Android and it isn't showing on your account, you can restore your purchase in the app.
How to restore your purchase
- Go to My Profile > Account Settings > Subscription.
- Tap Restore Purchase.
- Make sure you're signed in to the same Apple ID or Google account you used to buy.
Paid, but still seeing blurry photos or upgrade prompts?
If you bought Zoosk+ in the app but you're still seeing any of these, the app may not have picked up your purchase yet:
- Profile photos are still blurred
- You're still being asked to upgrade
- You can't use Zoosk+ features
To restore your purchase:
- Go to My Profile > Account Settings > Subscription.
- Tap Restore Purchase.
- Make sure you're signed in to the same Apple ID or Google account you used to buy.
Once your purchase is restored, blurred photos and Zoosk+ features should unlock, and the upgrade prompts should stop.