Quick answer: All Zoosk purchases are final and non-refundable. Canceling stops future renewals only.
- Applies to subscriptions, upgrades, add-ons, and renewals
- Turn off automatic renewal before your next billing date
- App Store purchases are handled by Apple under its policies
- Google Play purchases are handled by Google under its policies
All Zoosk purchases are final and non-refundable.
This applies to all Zoosk+ subscriptions, subscription upgrades (such as Premium Messaging), and one-time add-ons (such as Boost and Instant Crush) — including both new purchases and automatic renewals.
Avoiding a charge you don’t want
Because purchases are non-refundable, the best way to avoid an unwanted charge is to turn off automatic renewal before your next billing date. Canceling stops future renewals but does not refund or shorten your current term. See How do I cancel my subscription?
Web
If you subscribed on the Zoosk website (paid via credit card or PayPal), your payment was processed by Zoosk. Purchases are still final and non-refundable, including automatic renewals. To avoid a future charge, turn off automatic renewal before your next billing date.
iOS
If you subscribed through the Apple App Store, your payment was processed by Apple rather than by Zoosk, and any billing matter for that purchase is handled by Apple under its own policies. Apple App Store: manage or review purchases in your Apple ID account settings.
Android
If you subscribed through Google Play, your payment was processed by Google rather than by Zoosk, and any billing matter for that purchase is handled by Google under its own policies. Google Play: manage or review purchases in the Google Play app or your Google Account.
Your legal rights
Some states and countries provide limited cancellation or refund rights that apply regardless of this policy. Any such rights are described in our Terms of Use.