How do I cancel my subscription?
Quick answer: Cancel where you bought it — on Zoosk, Apple, or Google. Canceling stops future renewals but does not refund the current term.
- Web: Account Settings > Subscription > Manage Subscription > Cancel Subscription
- iOS: cancel in your Apple account settings, not on Zoosk
- Android: cancel in your Google Play account
- Premium access continues until your current billing period ends
- All Zoosk purchases are final and non-refundable, including automatic renewals.
- Account blocked? See What happens to my subscription if my account is blocked.
Getting an error partway through? Contact Customer Support.
The steps to cancel your subscription depend on where you originally purchased it.
Web
- Go to My Profile > Account Settings > Subscription > Manage Subscription.
- Select Manage Subscription again.
- Select your active subscription.
- Select Cancel Subscription.
- Choose a reason for cancellation.
- Select Confirm Cancellation.
Once your cancellation is complete, you will:
- See a cancellation confirmation message on screen.
- Receive a confirmation email.
- Continue to have access to Premium features until the end of your current billing period.
- Be downgraded to Basic access when your subscription expires.
iOS
Subscriptions purchased through the App Store are billed by Apple and must be managed in your Apple account settings. For step-by-step instructions, see How do I manage my iOS subscription?.
Android
Subscriptions purchased through Google Play are billed by Google and must be managed in your Google Play account. For step-by-step instructions, see How do I manage my Android subscription?.
Important
Canceling your subscription turns off future automatic renewals. It does not end your current subscription early or generate a refund — all Zoosk purchases are final and non-refundable, including automatic renewals.
For more information, see What is Zoosk's refund policy?
Account blocked?
If your account is blocked you do not need to cancel through these steps — see What happens to my subscription if my account is blocked.
Need help?
If you experience any issues during the cancellation process or receive an error message, please contact Customer Support.
For additional information about cancellation deadlines and subscription terms, please refer to our Terms and Conditions.