Why is the app crashing or not loading?

If Zoosk keeps crashing, freezing, or won't load, it's usually caused by a temporary issue with your connection, device, or app version. Try the steps below.

Web

1. Refresh the page or try again in a few minutes.
2. Clear your cache and cookies, which can resolve loading errors.
3. Try a different browser to see if the issue is browser-specific.
4. Turn off your VPN, as it can sometimes interfere with the site.

iOS

1. Check your internet connection. A weak or unstable connection can cause the app to freeze or fail to load.
2. Update the app. Open the App Store, search for Zoosk, and install any available update.
3. Restart your iPhone or iPad. This clears out temporary glitches that can cause crashes.
4. Free up storage space. Go to Settings > General > iPhone Storage. Low storage can cause apps to crash unexpectedly.
5. Delete and reinstall the app. Reinstalling from the App Store resolves issues caused by corrupted app data.

Android

1. Check your internet connection. A weak or unstable connection can cause the app to freeze or fail to load.
2. Update the app. Open the Google Play Store, search for Zoosk, and install any available update.
3. Restart your device. This clears out temporary glitches that can cause crashes.
4. Clear the app cache. Go to Settings > Apps > Zoosk > Storage, then select Clear cache.
5. Free up storage space. Low storage can cause apps to crash unexpectedly.
6. Uninstall and reinstall the app. Reinstalling from Google Play resolves issues caused by corrupted app data.

Still having trouble? Contact Customer Support for further help.