How do I fix common technical problems?
Quick answer: Most issues clear up by refreshing your browser data or reinstalling the app; steps differ by device.
- Web: clear your cache and cookies, then update your browser.
- Web: try Chrome, Firefox, Safari, or Microsoft Edge.
- App: log out and back in, then reinstall.
- App: restart your mobile device.
- Either: turn off your VPN, wait 5 minutes, retry.
If these steps don't resolve the issue, contact Customer Support for additional help.
If you're having trouble using the Zoosk site or app, many issues can be resolved with a few simple troubleshooting steps. Follow the instructions below based on the device you're using.
If you're using Zoosk on the web
-
Clear your cache and cookies.
Browsers store data to help websites load faster, but outdated information can sometimes cause errors. Clearing your cache and cookies may resolve the issue. -
Update your browser.
Using the latest version of your browser helps improve security and site performance. We recommend using an updated version of Google Chrome or Mozilla Firefox. -
Try a different browser.
If the issue continues, try using another browser, such as Chrome, Firefox, Safari, or Microsoft Edge. This can help determine whether the issue is browser-related. -
Turn off your VPN.
A VPN may sometimes interfere with the site. Try turning it off, wait about 5 minutes, and then try using Zoosk again.
If you're using the Zoosk app
-
Log out and log back in.
This refreshes your account information, including new messages and member updates. -
Uninstall and reinstall the app.
This helps ensure you're using the most recent version of the app. -
Restart your device.
Turn your mobile device off and back on. A quick restart can often resolve temporary issues. -
Turn off your VPN.
A VPN may sometimes interfere with the app. Try turning it off, wait about 5 minutes, and then open Zoosk again.
Still having trouble?
If these steps don't resolve the issue, please contact Customer Support for additional help.