A Zoosk “Possible fraud alert” concerns another member you talked to, not about your account. Their profile was flagged for suspicious activity, and our team is reviewing it. Your membership isn’t affected, and you don’t need to do anything to keep it. As a precaution, stop contact with that member. Never send anyone money or financial details.
If you received an email from Zoosk with the subject "Possible fraud alert," it's about another member you interacted with, not about your own account.
Why you got this email
We watch for accounts that may be using a false identity or trying to defraud members. When we flag an account for suspicious activity, our team reviews it, and we email every member who interacted with it. The email names the profile by its username, age, and city so you can tell which conversation it's about.
What the email does and doesn't mean
- It means the profile was flagged for suspicious activity, and our team is reviewing it.
- It does not mean the member has been confirmed to be fraudulent.
- It does not change your account or your subscription in any way. You don't need to do anything to keep your membership.
What to do
- Stop contact with that member, on Zoosk and anywhere else (text, phone, email, or social media).
- Never send money, gift cards, cryptocurrency, or financial details to anyone you've met online.
- If you shared financial information or sent money, contact your bank or card provider right away.
- If you were threatened or harmed, contact your local law enforcement.
If the profile is cleared
If our review finds the profile was flagged in error, we send a follow-up email, the fraud alert retraction, to everyone who received the original alert. Even then, follow our safety tips when you talk with anyone online.
Is the email really from us?
The email comes from Zoosk Notifications at hello@notifications.zoosk.com. We will never ask you for payment details, your one-time code, or other personal information in a fraud alert. If you're unsure about any email, don't click its links.
For more safety tips, visit our Safety Hub. You can always contact our Customer Support directly here.