I think my account was hacked or compromised
Quick answer: Secure your email first, review your Zoosk profile and payment details, then contact Customer Support right away.
- Change your email password; turn on two-factor authentication there.
- Zoosk emails your one-time login code — email controls account access.
- Check your profile for changes, plus subscription and payment details.
- Facebook, Google, or Apple sign-in: secure that provider account.
- Never share your login code — Zoosk never asks.
Contact Customer Support right away so we can help investigate and secure the account, and be cautious of messages asking you to verify your account through outside links.
If you notice activity you don't recognize — messages you didn't send, profile changes you didn't make, or login codes you didn't request — act quickly to secure your account.
Secure your account now
- Secure your email first. Because Zoosk sends a one-time login code to your email, anyone who controls your email can access your account. Change your email password and turn on two-factor authentication with your email provider.
- Review your Zoosk profile for changes, and check your subscription and payment details.
- Contact Customer Support right away so we can help investigate and secure the account.
If you signed up with Facebook, Google, or Apple
Your Zoosk login depends on that account, so secure it directly with the provider — change the password and enable two-factor authentication.
Protect yourself going forward
- Never share your login code with anyone. Zoosk will never ask you for it.
- Be cautious of messages asking you to “verify” your account through outside links.