Why can't I log in?
Quick answer: Most login failures come from using a different sign-in method than you registered with, or an outdated code.
- Sign in the same way you registered — email, Facebook, Apple, Gmail.
- Only the most recently requested login code will work.
- Check Spam or Junk; mark us as a trusted sender.
- Web: check the URL, update your browser, clear cache and cookies.
- iOS and Android: update the app, check connection, then reinstall.
- Cannot get in at all? The account may be blocked — see Why is my account blocked.
If you're still stuck, our Customer Support team is ready to help.
Having trouble logging in? If you’re getting an error, or something just isn’t working, don’t worry — we’re here to help.
Check these first
These apply no matter how you’re accessing Zoosk.
-
Sign in the same way you registered
Make sure you're signing in using the same method you used when you created your account—whether that’s your email, Facebook, Apple, or Gmail. -
Check for typos
It’s possible there was a typo when you signed up. Look for a confirmation email in your inbox. Didn’t get one? Contact Customer Support. -
Enter the correct code
Didn’t receive your login code? Check your Spam or Junk folder. If it’s there, mark us as a trusted sender. Still no code? Reach out to Customer Support. -
Requested too many codes?
Each time you request a new login code, it cancels out any codes sent before it — only the most recently sent code will work. If you request several codes in a row and then try one of the earlier ones, you'll see an "incorrect code" error even though it looks right. To fix this, request one code, wait for it to arrive, and enter that code right away. If you've requested multiple codes, use only the very last one you received.
Web
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Check the website URL
Make sure you're on the correct site by double-checking the web address. -
Update your browser
Make sure you're using the latest version of your web browser. -
Clear your cache and cookies
This often fixes loading or login issues.
iOS
- Update the app. Open the App Store, search for Zoosk, and install any available update.
- Check your internet connection. A weak connection can stop the login code from being verified.
- Delete and reinstall the app. This clears corrupted data that can block sign-in.
Android
- Update the app. Open the Google Play Store, search for Zoosk, and install any available update.
- Clear the app cache. Go to Settings > Apps > Zoosk > Storage, then select Clear cache.
- Check your internet connection. A weak connection can stop the login code from being verified.
- Uninstall and reinstall the app. This clears corrupted data that can block sign-in.
If you still cannot sign in
If everything above checks out and you still cannot get into your account, it may have been blocked. Signing in from outside the United States, Canada, Australia, or a US territory, or through a VPN, is one common cause. See Why is my account blocked for the full list of reasons and what to do next.
If you're still stuck, our Customer Support team is ready to help.