Having trouble logging in? If you’re getting an error, or something just isn’t working, don’t worry — we’re here to help.
Try these quick tips to get back into your account:
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Check the website URL
Make sure you're on the correct site by double-checking the web address. -
Sign in the same way you registered
Make sure you're signing in using the same method you used when you created your account—whether that’s your email, Facebook, Apple, or Gmail. -
Check for typos
It’s possible there was a typo when you signed up. Look for a confirmation email in your inbox. Didn’t get one? Contact our Customer Support team. -
Enter the correct code
Didn’t receive your login code? Check your Spam or Junk folder. If it’s there, mark us as a trusted sender. Still no code? Reach out to Customer Support. -
Requested too many codes?
Each time you request a new login code, it cancels out any codes sent before it — only the most recently sent code will work. If you request several codes in a row and then try one of the earlier ones, you'll see an "incorrect code" error even though it looks right. To fix this, request one code, wait for it to arrive, and enter that code right away. If you've requested multiple codes, use only the very last one you received. -
Update your browser
Make sure you're using the latest version of your web browser. -
Clear your cache and cookies
This often fixes loading or login issues.
If you're still stuck, our Customer Support team is ready to help.