This page is for law enforcement, government agencies, and legal professionals. If you are a member looking for help with your account, please use our Customer Support contact page instead.
What we require
In order to provide user account information, we require valid and sufficient legal process, such as a subpoena, search warrant, or court order, depending upon the type of information you are seeking.
Identifying an account
If you obtain legal process for records relating to a Zoosk account, please ensure that it contains at least one of the following unique identifiers:
- the email address used to create the Zoosk account
- the last 4 digits of the credit card number associated with the account
- the Zoosk profile URL
To obtain the URL for a Zoosk profile, view the profile in a web browser and copy the entire address that appears in your browser's address bar.
Where to send legal process
Please direct legal process to Zoosk by either mail or email.
By mail:
Zoosk Customer Care – Black Cap Holdings LLC
111 Town Square Pl Ste 1238
PMB 880258
Jersey City, NJ 07310
By email: support@blackcaphq.com
Please do not send legal process to Customer Support. Requests sent there are not handled by our legal team and your request will be delayed.
Reservation of rights
Zoosk may accept legal process via these means for its convenience, but preserves and does not waive its right to object to legal process for lack of subpoena power, improper service, or on the basis of any other available objection or right.