Why am I not receiving notifications?

If you're not receiving email or push notifications, try the troubleshooting steps below.

Email notifications

Email notification settings are managed on the web.

Web

1. Check your notification settings.

   Make sure your email notifications are enabled:

   • Go to My Profile > Account Settings > Notification Settings.
   • Select the types of emails you'd like to receive.
   • Click Save My Preferences.

2. Check your email folders.

   Search your inbox and other folders, including:

   • Spam or Junk
   • Promotions
   • Social
   • Other filtered folders

3. Add Zoosk as a safe sender.

   If you find a Zoosk email in your Spam or Junk folder, mark it as Not Spam or add Zoosk to your safe sender list. This helps ensure future emails are delivered to your inbox.

Push notifications

Push notifications are controlled by your mobile device’s system settings.

iOS

1. Open the Settings app.
2. Tap Notifications.
3. Scroll to and select Zoosk.
4. Turn on Allow Notifications.

Android

1. Open the Settings app.
2. Tap Apps (or Apps & notifications).
3. Find and select Zoosk.
4. Tap Notifications and make sure they are enabled.

Menu names may vary slightly depending on your device manufacturer and operating system version.

Still not receiving notifications?

If you've completed the steps above and are still not receiving notifications, please contact Customer Support for additional assistance.